Privacy Policy

This Privacy Policy explains what information Juniper Proposals ("we", "us" or "our") collects when you visit this website or contact us, how that information is used, when it may be shared, and the choices available to you. It applies to this website and to enquiries you send us in connection with it.

Information we collect

Information you give us

When you contact us, whether by email, by telephone or through any contact form we may offer on this website, we collect the information you choose to provide. Depending on your request this may include:

your name;
your email address;
your telephone number, if you provide one;
your company or organisation and your role, if you provide them;
information about the proposal, tender, bid or project you would like to discuss, and any documents you choose to send us;
the content of your messages and our correspondence with you.

Information collected automatically

Like most websites, our web server automatically records limited technical information about each request in order to operate the site securely. This includes:

your IP address;
the date and time of the request and the pages or files requested;
your browser type, operating system and device type as reported by your browser;
the website that referred you to us, where your browser sends it;
security-related events such as failed sign-in attempts, blocked requests and rate-limiting decisions.

This information is kept in server and security logs and is used to keep the website running, to detect and prevent abuse, and to investigate security incidents.

Cookies

This website is designed to use as few cookies as possible. Visitors browsing the public pages do not receive cookies from us. Strictly necessary cookies are set only for staff who sign in to the content management area, in order to keep them signed in and to protect that area against attacks. Details are in our Cookie Policy.

Analytics

We do not currently use third-party analytics, advertising trackers or social media pixels on this website. If we introduce analytics in the future, we will update this policy and, where the law requires it, ask for your consent before any analytics cookies are set.

Security services and email delivery

To protect the website we may use a CAPTCHA or similar anti-abuse service on sign-in or form pages. If such a service is enabled, its provider may collect information about your device and how you interact with the page, and processes that information under its own privacy policy. Messages we send or receive may pass through an email delivery provider that processes the message and its metadata on our behalf.

How we use information

We use the information described above to:

respond to your enquiries and requests;
prepare proposals, estimates and related materials that you ask us for;
provide, administer and support the services you engage us to deliver;
operate, maintain, secure and improve this website;
detect, investigate and prevent fraud, abuse and security incidents;
keep business records and comply with our legal, accounting and contractual obligations;
establish, exercise or defend legal claims.

We do not sell personal information, and we do not use it for third-party advertising.

How information is shared

We share personal information only when necessary and only as described here:

Service providers. Companies that host this website, deliver email, provide security services or otherwise process information on our behalf and under our instructions. They may only use the information to provide their services to us.
Professional advisers. Accountants, lawyers, insurers and similar advisers where reasonably necessary.
Legal requirements. Where we are required to do so by law, regulation, legal process or a governmental request, or where disclosure is necessary to protect our rights, your safety or the safety of others.
Business transfers. If we merge, are acquired or sell all or part of our business, information may be transferred as part of that transaction, subject to this policy.

Because service providers process information for us, we cannot promise that information is never shared. We do require that it is protected and used only for the purposes described in this policy.

How long we keep information

We keep enquiries and correspondence for as long as needed to respond to you and for a reasonable period afterwards so that we can follow up, keep business records and resolve any disputes. Information that becomes part of a proposal, contract or engagement is kept for the duration of that engagement and for the retention period required by law, accounting rules or the contract itself. Server and security logs are kept for a limited period and are then deleted or anonymised, unless a specific log is needed to investigate a security incident.

How we protect information

We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS), access controls on our content management area and restricted access to stored information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

Depending on where you live, you may have rights over your personal information. You can ask us to:

tell you what personal information we hold about you and provide a copy of it (access);
correct information that is inaccurate or incomplete (correction);
delete personal information we hold about you (deletion);
stop or restrict a particular use of your information;
answer any question or concern you have about how we handle your information.

To make a request, contact us using the details shown at the end of this page. We may need to verify your identity before acting on a request, and we may need to keep certain information where the law or an ongoing engagement requires it. We will respond within the time required by applicable law.

Children

This website is intended for businesses and professionals. It is not directed to children, and we do not knowingly collect personal information from children.

Links to other websites

This website may contain links to third-party websites and may embed videos hosted by third-party platforms. Those websites and platforms have their own privacy policies, and we are not responsible for their practices. Embedded videos are only loaded from the provider after you choose to play them.

Changes to this policy

We may update this Privacy Policy from time to time. When we make a substantive change we will update the "Last updated" date shown at the top of this page. Continued use of the website after a change means the updated policy applies.

Contact us

If you have a question about this policy or want to exercise any of the rights described above, please contact us using the details below.